Delivery delays due to COVID-19
Unfortunately, COVID-19 has affected shipping and delivery times. Please expect delivery delay as products and packages may require more time to be delivered, but please rest assured your order will still be delivered to you. We appreciate your patience in theses difficult times. As always, thank you for your support and understanding!
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About Us
Val's Custom Collections LLC
Welcome to our boutique, where sophistication meets serenity. At Val's Custom collections, you'll discover an exquisite collection of curated fashion pieces and handcrafted candles, designed to elevate your senses and style. Indulge in the art of self-care as you explore our carefully curated selection, where every item tells a story of craftsmanship and passion. Elevate your everyday with our fashion-forward pieces and ignite your sense with our luxurious candles. Experience the essence of sophistication and tranquility at our boutique - where style meets sanctuary.
Return Policy
No returns or exchanges are allowed for face mask, handbags, or jewelry products, including bracelets, rings, waist beads, etc. All sales and purchases are final.
Exchanges ONLY are allowed for apparel. Items must remain unworn and unwashed. Customer will be responsible for the shipping fee when returning the item to Val's Custom Collections LLC for exchanges. We strongly recommend shipping insurance when returning items for exchanges. In the event that items are not received to Val's Custom Collections LLC an exchange will not be granted.
In the event that you are not 100% satisfied with the item that you purchased, please contact us at valscustomcollections@gmail.com in order for an exchange to be approved.We reserve the right to deny the return/exchange to sender without prior return/exchange approval. Return request must be within 3 days of receiving the purchase.
Our Shipping Policy
When do you ship?
Orders are shipped with tracking numbers Monday-Saturday via USPS upon posted payment (not pending transactions).
Where do you ship to?
We ship domestically and internationally. If you have any questions regarding internationally (anywhere but Canada and the US) please email valscustomcollections@gmail.com
How do you ship?
Most of our orders are shipped through USPS.
We are an online based store, however we do offer curbside pickup for customers that are located in Huntsville, Alabama for items that are on hand. It will be the last option under shipping/delivery method. Some items are stored in a warehouse and those products will be fulfilled by Modalyst.
Rate to ship?
We do not charge a flat rate for shipping. Instead, we charge you what the desired shipping company charges us. The charge is based on weight and location.